Blacks in Academia | PT CLERK-RESIDENCE HALL FRONT DESK (Pool) at Midland College in Midland, Texas, United States

PT CLERK-RESIDENCE HALL FRONT DESK (Pool)

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Midland College

Location: Midland, Texas
Category: Admin-Secretary and Administrative Assistants
Application Deadline:

Job Description

Job Title

PT CLERK-RESIDENCE HALL FRONT DESK (Pool)

Position Status

Part Time

Classification Title

Part-Time Clerk-Up to 19 hpw

Work Location

Main Campus-3600 N. Garfield, Midland, TX

Job Summary

The Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents, guests, and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks, customer service, and basic problem-solving skills. The Residence Hall Front Desk Clerk is an integral part of the residence hall community, contributing to the overall well-being and satisfaction of residents. This role requires a dedicated individual who is committed to providing exceptional service and support to residents and staff alike.

Required Qualifications

High school diploma or equivalent required
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Strong attention to detail and accuracy in record-keeping
Knowledge of basic computer applications (e.g., Microsoft Office suite)
Ability to maintain confidentiality and handle sensitive information with discretion
Required to work evenings, weekends, and holidays per scheduled shift

Preferred Qualifications

College Coursework Preferred
Previous Customer Service experience.
Experience with multi-line telephone.

Essential Functions

Customer Service:

Greet residents, guests, and visitors in a friendly and professional manner
Provide information and assistance regarding residence hall policies, procedures, and services
Address inquiries, concerns, and complaints promptly and effectively
Able to answer phone calls and direct issues to the appropriate party
Maintain a positive and welcoming atmosphere at the front desk area

Administrative Support:

Answer phone calls, and in-person inquiries
Assist with check-ins and check-outs for residents
Assist with administrative tasks as assigned by Residence Life staff

Security and Safety:

Monitor access to the residence hall, ensuring only authorized individuals enter the building
Knowledge of residence hall policies and regulations to ensure the safety and security of residents and property
Observe, report, and document all policy violations
Respond appropriately to emergencies, including contacting appropriate on-call staff, and following established procedures
Report maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall manager
Comply with FERPA guidelines

Collaborative Team Member:

Collaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environment
Participate in staff meetings, trainings, and professional development opportunities
Work cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and support
Complete other duties assigned

Physical Demands

Must be able to remain in a stationary position more than 50% of the time
Must be able to sit or stand for long periods of time
The person in this position needs to move to other locations on campus occasionally
Repetitive use of a keyboard at a workstation
Use of manual dexterity
The person in this position frequently communicates with others; must be able to exchange accurate information
Use of Audible and Visual Communications
Frequently moves equipment or paperwork weighing up to 20 pounds
Duties indoors and some outdoors

Security Sensitivity

All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

Min Salary

$12.00 (day), $13.00 (night) per hour

Max Salary

$12.00 (day), $13.00 (night) per hour

Posting Number

P01237S2016

Open Date

06/18/2024

Position Available

Fall 2024

Special Instructions to Applicants

All documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application and resume.

Please note: You are applying for an applicant pool position. Application status may be obtained from the hiring supervisor. Please call (432) 685-4532 for additional details.

EEO Statement

In its efforts to promote nondiscrimination and as required by law, Midland College does not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, military status, genetic information, or on any other basis prohibited by law. Additionally, the College does not discriminate against an employee or applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminatory employment practice. Employment decisions will be made on the basis of each applicant’s job qualifications, experience, and abilities.

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