At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

• Oversee the corrective, preventative, and planned maintenance activities on the U.S. Navy Enterprise Land Mobile Radio (ELMR) system
• Leadership and management of Area Technical Managers and a team of 20-25 Field Service Technicians and administrators strategically positioned across the globe.
• Candidates must be flexible to oversee a diverse, global workforce, including individual contributors in Guam and Japan, and Managers in Europe and the continental United States (CONUS). The successful applicant must be willing to adapt work hours and manage fluctuating workloads to ensure seamless collaboration and achievement of objectives across multiple time zones.
• Demonstrate strong written and verbal communication skills when engaging with customers, team members, peers, and leaders to ensure the successful delivery of contractually required tasks and foster a collaborative and dynamic work environment.
• Ensures the adherenceto Service Level Agreements for Response and Resolution of corrective maintenanceactivities.
• Ensures effective case management from initiation to case closure, ensuring timely and effective resolution.
• Develop and implement strategiesfor continuousprocess and team performance improvement.
• Effective collaboration with internal and 3rd party support organizations to ensure adherence to contractual obligations.
• Responsible for ensuring team members' adherence to training requirements from corporate, contract, and job-specific perspectives.
• Write Contract Data Requirements List (CDRL) documents in support of the contract.
• Review Preventative Maintenance Inspection documentation, providing validated and agreed-upon findings to the customer.
• Attend customer meetings, project initiation, and coordination meetings as necessary to ensure effective communication and collaboration.
• Collaborate with the sales team to identify opportunities and proactively address customer concerns, ensuring customer satisfaction and maximizing business growth potential.

Preferred Qualified Skills:

• Preference will be given to candidates with experience in the public safety sector, particularly those familiar with P25 (Project 25) and ASTRO communication systems. Applicants with a background in supporting communication equipment for public safety clients, or direct involvement with industry-standard P25 and Motorola Solutions' ASTRO products, will be highly regarded.
• Candidates who already possess a CompTIA Security+ certification will be favorably considered.
• Candidates with a Certified Electronics Technician Associate (CETa) certification will receive favorable consideration.
• DoD contract experience preferred.

The working location is remote but all applicants must be able to travel 10-20% of the time when and as required.

• Candidates must be U.S. Citizens and be able to pass a DoD and corporate background check as well as being able to satisfy requirements for a DoD clearance.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• B.S. degree in IT, Management, or other relevant field of study.
• Candidates without a B.S. degree in IT, Management, or a related field are expected to have a minimum of 8+ years of relevant professional experience as an alternative qualification.
• The applicant must possess a minimum of four years of experience in leading a team of IT professionals, demonstrating a strong track record of effective management, technical proficiency, and team development within the field.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 9 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.