Under the supervision of the Clinic Manager, the Practice Support Specialist Lead primarily oversees, provides leadership, and training for all front-end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc.

The Practice Support Specialist Lead has oversight over his/her junior counterparts. The Practice Support Specialist Lead serves as a resource for the entire department. With the guidance of the Clinic Manager, the Practice Support Specialist Lead initiates and participates in improvement efforts which directly impact the practice. Job standards are to be performed at the EXPERT level. Other related duties as assigned.

• Minimum of four (4) years previous related experience.
• Previous ambulatory care experience with skill and extensive knowledge of practices in Ambulatory setting.
• Understands functions of the referral and authorization department.
• Demonstrated ability to articulate physician's areas of expertise.
• Proficiency using computer programs to include EPIC, Excel, PowerPoint, Graphs, Word, etc.
• Experience working with complex health plan issues and billing issues in healthcare, including processes and collection of fees/copays, authorizations, and financial arrangements related to complex services and procedures.
• Proven experience managing and leading others in scheduling and processing complex medical services.
• Excellent customer service skills. Experience with complex and sensitive coordination with multiple providers and patients.

• Extensive knowledge of practices, including one (1) year of supervisor or lead experience in a large complex healthcare setting.
• At least one (1) year of experience working in OBGYN health care for women in an ambulatory setting.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.