Job Description

Job Summary

The Referral Coordinator is a senior call center position supporting the Emergency Medicine Consult/Referral Service (EMCRS). This service manages Emergency Department (ED) patient referrals to Michigan Medicine (MM) primary care physicians and specialty services.  The Referral Coordinator provides MM clinic and physician information to patients, referring physicians, MM staff and faculty, and other health care professionals.  The coordinator solves routine and complex customer concerns and displays the highest level of customer service, attentiveness and consideration in all cases.

Our Referral Coordinators are responsible for reinforcing a positive image of MM for all customers.  They use information systems and customer service skills to facilitate customer interactions such that the customer experiences MM as an accessible, coordinated and seamless entity.

This position is a collaborative effort between the ED and the Office of Patient Experience. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Responsibilities*

Required Qualifications*

Desired Qualifications*

Work Locations

This position may be eligible for remote work opportunities at the discretion of the hiring department.  Remote work agreements are reviewed annually and are subject to change dependent on the business needs of the hiring department, throughout the course of employment.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on BlacksInAcademia.*

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