UC San Diego Health CommUnity Care is growing!

CommUnity Care, a division of UC San Diego Health's Physician Group, was formed in 2018 to deliver comprehensive outpatient care in communities where patients live and work. It is designed to be a convenient and efficient care delivery model focused on the clinical mission of UC San Diego Health. CommUnity Care is comprised of multiple ambulatory care locations spread across San Diego County, from Eastlake/Chula Vista in the south, to Vista in north county. CommUnity Care includes over 25 different specialties and subspecialties, as well as large Primary Care clinics, Express Care Walk-In Clinics, Concierge Medicine, ancillary services such as imaging, lab, retail pharmacy, physical/occupational therapy, and Occupational Medicine.

The Associate Director of CommUnity Care will serve as the Service Line Leader for the Occupational Medicine Program, and will be in charge of development and direct management of outpatient clinics. Sites will include Primary Care and Express Care clinics, as well as the potential for diverse specialties within clinics. The Associate Director will partner with the Regional Medical Director of Express Care and Occupational Medicine to develop an expansion program for CommUnity Care Occupational Medicine, as well as integration into existing and future clinical infrastructure. In addition, the Associate Director will partner with Regional Medical Director for management collaboration efforts for the region assigned.

Key Responsibilities:

• Partners with CommUnity Care Leadership team in developing growth strategy and implementation plans for different specialties in assigned geographic region.
• Monitors clinic profit and loss reporting system(s) and is responsible for the financial performance of clinics within a predetermined scope. Responsible for completion of annual clinic and service line budgets and monthly performance review. Provides financial analysis in order to optimize clinic and service line financial results.
• Designs and oversees a financial process that provides a comprehensive view of current and forecasted clinic and service line performance, to include revenues, costs, industry trends, and reimbursements. Ensures an infrastructure for central coordination of the clinics and/or centers financial operating budgets. Reviews and approves fiscal planning process for clinics and programs.
• Responsible for operational planning for staffing, fiscal, and material resources. Participates in developing and implementing new systems, policies, programs, and quality improvement plans. Ensures compliance to external regulations and professional standards.
• Assures internal policies and external regulations are followed across the clinic organization in regards to billing and coding practices and cash handling.
• Responsible for leader recruitment, performance evaluation, progressive discipline, and leader development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
• Develops and implements patient service standards and metrics, based on best practices.
• Develops managers, supervisors and subordinates to create a workplace culture with a focus on service excellence and employee empowerment for creativity, efficiency, engagement, quality of care, ingenuity, safety, and innovations in operations.
• Manages the clinical and operational functions and staff in joint collaboration with physician leaders, and operates in a dyad leadership model with medical directors for various areas. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Oversees implementation of quality improvement plans. Ensures compliance with internal policies and external regulations.
• Project management and coordination of clinic expansions and service lines implementations, including planned and comprehensive building, landscape, and infrastructure programs.
• Reviews proposals for new technology. Identifies modifications or new systems that integrate and meet current and future needs of the affiliate clinics.
• Reviews operational performance analytics for clinics. Works with subordinate leaders to develop patient satisfaction and workforce culture goals and improve performance for any gap areas.
• Analyzes functionality, quality, and efficiency of information systems from a best practices standpoint. Creates and utilizes analytics to track and assess clinic performance. Proposes modifications or new systems as needed.
• Develops processes and analytics to assure viability of existing programs and practice patterns, and optimize productivity, Reviews and approves proposals for operational performance improvement projects that impact marketability.
• Other duties as assigned.

• A Bachelor's Degree in business, healthcare administration or related area, and seven or more years of relevant experience; or an equivalent combination of experience, education and training.
• Experience and proven success in clinic/health center management, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Previous experience managing and developing Occupational Health Clinics and Programs.

• A Master's or advanced degree in business, healthcare administration or related area.
• Lean Six Sigma Green Belt or above.
• Previous experience managing multiple clinic sites.
• Previous experience managing and developing walk-in clinics such as Urgent Care, Express Care, and/or Minute Clinics.

• Must pass a background check.
• Must pass physical, drug screen and TB test.
• Must be able to work various hours and locations based on business needs.