Student Service Desk Technician
Job Description
Position Number:
11240511Title:
Student Service Desk TechnicianFunctional Title:
Student Service Desk TechnicianCategory Status:
14-Student Hourly, UGApplicant Search Category:
StudentUnit:
BMGT-IT SmithCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
The Robert H Smith School of Business, Office of Smith IT is seeking Student Help Desk Technician to provide technical support to faculty, staff, and students. The successful candidate will respond to inquiries/requests, diagnose and resolve technical problems, and provide support for computer systems, software applications, printing, and network connectivity.
Key Responsibilities:
- Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and network-related issues.
- Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
- Install, configure, and maintain computer hardware and software applications.
- Provide support for the University and Smith School applications, hardware, networks, and printers.
- Provide training to faculty, staff, and students on using technology resources.
- Ensure the security and confidentiality of sensitive information and data.
- Document technical issues and resolutions in the ServiceNow ticketing system.
- Perform other duties as assigned.
Minimum Qualifications:
Education:
This position is only upen to undergraduate students currently enrolled at the University of Maryland, College Park.
Knowledge, Skills, and Abilities:
This position is only upen to undergraduate students currently enrolled at the University of Maryland, College Park.
Knowledge, Skills, and Abilities:
- Excellent communication and customer service skills
- Knowledge of computer hardware and software applications
- Familiarity with Windows and Apple operating systems
- Experience with network troubleshooting
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Ability to multitask
- Willingness to work flexible hours between 8:30 AM-5:00 PM Monday through Friday
Additional Information:
This position will not begin until the month of August.
Posting Date:
05/11/2023Open Until Filled
YesBest Consideration Date
07/31/2023Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.
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