• Assist with data entry of applications and prospects, primarily via SIS and OCR platforms;
• Sort, open and distribute incoming mail;
• Enter and index documents into a document management system;
• Coordination of shipping fulfillment for recruitment activities;
• Coordination of mail-outs through constituent relationship management (CRM) system (e.g. labels, letters, etc.);
• Manage daily general webforms/email inquiries through direct response or distribution;
• Assist with process documentation;
• Use independent thinking and problem-solving skills to handle phone, email and in-person inquiries;
• Provide exceptional customer service;
• First contact with students and customers who are experiencing problems or need to express complaints; works towards problem-solving and customer satisfaction/understanding in a professional, friendly manner;
• Assist with execution of on-campus admissions recruitment activities;
• Ability to adapt and learn new operational systems;
• Assist with front desk reception and main office phone coverage;
• May direct student workers to include training; allocation and coordination of work; participate in the training of new employees;
• May participate in the development and recommendation of operating policy and procedural improvements by assisting in problem-solving, project planning and development and execution of state goals and objectives; participate in the analysis of system and technology changes and upgrades;
• Perform miscellaneous job-related duties as assigned;
• Provide routine advice and guidance to client department representatives, employees, and others on the application of admissions policies, procedures, and documents.

Spelman College is an EEO/Minority/Female/Disabled/Veteran/Title IX Employer and we participate in E-Verify. We are a smoke-free campus.