Job Description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

Physician Relations and Outreach (PRO) is part of the Office of Patient Experience. We are committed to promoting and sustaining the ideal patient and referring physician experience through excellence in patient and family centered care. Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide, and, in the courtesies, we extend to referring physicians, patients, families, and each respective team member.

Physician Relations and Outreach Call Center Manager will actively lead the growth, development, and implementation of referring physician call center program planning for University of Michigan Health (UMH). Manages a 24x7 call center operations that include inbound and outbound calls and Epic referral coordination as part of Physician Relations and Outreach call center services: M-LINE (referring physician 800#) and Provider Access Center (referral coordination for affiliates/partners). Creates an interactive bridge between UMH and its referring physicians to facilitate physician-to-physician consultations, inpatient and outpatient referrals, and patient information requests. 

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Responsibilities*

Administrative

Personnel Management

Telephony System and Data Analytics

Required Qualifications*

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

SUPERVISION EXERCISED
Functional and administrative supervision of assigned PRO call center staff.

SUPERVISION RECEIVED
Direction will be received from the Senior Administrative Director of Physician Relations and Outreach.
 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on BlacksInAcademia.*

Apply Now