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Assistant Director of Operations

Sinclair Community College

Job Description

Full job description

The College Credit Plus (CCP) Assistant Director position is a critical position in support of the state’s College Credit Plus Program, focused on providing students in grade 7-12 the ability to earn high school and college credit simultaneously. The CCP Assistant Director of Operations will serve as the liaison between students/families, school districts, and Sinclair departments to ensure there are seamless processes centered around: student application/registration, management of the online School Partnerships portal, and supervision of CCP Operations staff. All public Institutions of Higher Education are required to participate in College Credit Plus and this position is a critical position to support Sinclair’s alignment with the state.

Applicants that are current Sinclair College employees will be considered.

The minimum salary for this position is $55,674. Salary is determined commensurate with experience.

Principal Accountabilities
  • Provide level 1 staff support to the CCP Operations Coordinators regarding use of the SP Online Portal, CCP Application system and building strong relationships with high school partners
  • Manage the SP Online Portal, run background processes, monitor notifications from high schools, assist with tasks as needed during heavy application/registration periods
  • Manage CCP state, internal and book billing processes
  • Interface with Sinclair staff, and serve as a liaison with the Campus Store, eCampus, Bursar Office, Marketing, and Registration
  • Perform other duties as assigned by management

Requirements
  • Minimum of a Bachelor’s Degree in areas such as Operations management, Business Management/Administration, Marketing or equivalent required; Master’s degree preferred
  • Minimum of 3 years work experience of supervising staff and managing evaluations, training, staff workload, calendars, and schedules
  • Minimum of 10 years work experience years of higher education experience required; Dual enrollment experience and operations management preferred
  • In depth knowledge and experience with the use of Excel/Google Spreadsheets, including the use of formulas, pivot tables, V-look ups, and other data functionality required
  • Ability to demonstrate utilization of technology and various analytics systems, relational databases and data analysis to support students and school partners, create reports, and track school, course and student progress is required. Experience using a Customer Relationship Management tool (CRM) as well as a Learning Management System (LMS)
  • Professional communication skills to include but not limited to oral and written required
  • Superior customer service skills with demonstrated ability to provide high level customer service required
  • Ability to demonstrate utilization of technology to support students, create reports, and track student progress is required
  • Ability to work on multiple tasks simultaneously while providing great attention to detail and meeting all prescribed deadlines required
  • Ability to maintain confidentiality and ethical work practices required
  • A valid driver license with reliable transportation or provided reliable means of transportation available at a moment’s notice to travel to various off-site locations required
 
 

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