Become an integral member of a dedicated team focused on improving the quality of life among citizens in southeastern and south-central West Virginia. New River Community and Technical College provides comprehensive, quality higher-education, workforce training and community education programs and services. We aspire to make a difference in the communities in which we serve!

We are seeking an enthusiastic professional Student Navigator who is passionate about cultivating the school's mission and objectives through student instruction, guidance and review in order to ensure successful development of each student. Because of our commitment to community, employment preference is given to residents who live in WV and the New River Community Technical College service area.

This position is a Full-time position for the Raleigh County Campus located in Beaver, WV and will report directly to the Director of Student Services . The position will work collaboratively with management, faculty and staff within the department and college to serve the best interests of the students.

Job Summary

The student Navigator at New River CTC role involves guiding students toward academic success. Reporting to the Director of Student Services, responsibilities include coordinating programs for academic support especially for high-risk students and working students on financial aid appeals.

Nature of Work

· Guidance and Advising: Providing personalized guidance to students, including first-generation students and in high-risk or underserved populations, on academic paths and assisting them in making informed decisions about their educational journey.

· Works one-on-one with high-risk students to resolve financial aid appeals and to promote reentry and retention in educational programs.

· Takes referrals from faculty through the early alert software and follows up with the individual students to help solve academic issues and/or make referrals for other support as needed.

· Ensure that all new students complete all required submissions for their application packet.

· Assists as needed with Job Fairs and New Student Orientation

· Research best practices for projects that are designed to assist first generation students and high-risk/underserved students and move selected projects to implementation.

· Other duties as assigned.

Professional Development

· Compliance training is to be completed routinely and in a timely manner.

· Participate in additional professional development opportunities through LinkedIn Learning and professional organization affiliations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Abilities

· Ability to identify and resolve problems/conflicts.

· Strong organizational skills Understanding of higher education environments, including academic and career advising frameworks, student services operations, and the challenges faced by diverse student populations including first-generation and students with disabilities.

· Knowledge of principles and best practices in the development, implementation, and assessment of programs aimed at promoting student success.

· Awareness of data collection, analysis, and assessment tools necessary for evaluating the effectiveness of student programs and making informed improvements.

· Strong verbal and written communication skills, including the ability to build relationships, convey information clearly, and collaborate with a range of stakeholders.

· Skilled in providing personal guidance and support to students, tailoring advice to individual needs and fostering their academic growth.

· Ability to work effectively in a team, coordinate with various departments and external organizations, and lead initiatives that enhance student services and opportunities.

· Capacity to adapt to changing educational landscapes, innovate student support services, and respond effectively to the evolving needs of the student population.

· Ability to advocate for student needs, ensuring that institutional policies and practices are responsive to their success and well-being.

Education

Bachelor's Degree - Education, Counseling, Psychology, or a related field that provides a foundation in understanding student, learning, development and career counseling. - REQUIRED

Associate Degree - An AS degree with a combination of work and recent work experience in a higher education environment may be considered.

Experience

In addition to the knowledge/education, the following related work experience is typically required, for this position. An equivalent combination of education and recent, related experience may be acceptable.

2-years experience in Student Counseling or Advising in an academic environment.

Expectations

Employees are expected to adhere to the Mission, Values and Vision of the College. Each employee’s position has attributes that contribute to the achievement of these goals.

Mission

New River Community and Technical College provides accessible, affordable, quality education and workforce programs to meet the needs of the region it serves.

Values

Shared values guide New River Community and Technical College in fulfilling its mission. These values influence thoughts, guide decisions, mold policies, and determine courses of action. Our employees are expected to support and enact these values in our daily work.

Community

§ Commit to the well-being of others.

§ Model behavior that promotes unity.

§ Demonstrate commitment to the College's mission.

§ Promote a caring and supportive environment.

§ Support continuous personal and professional growth.

Integrity

§ Practice fairness and honesty.

§ Uphold ethical, professional, academic, and financial standards.

§ Ensure transparency.

§ Be accountable.

Justice

§ Respect the freedom and dignity of each individual.

§ Respect and promote diversity.

§ Promote positive attitudes toward each other.

§ Provide equal opportunity for success.

§ Prepare students and employees to work in a global and diverse environment.

Service

§ Provide service to each other and to the community.

§ Be a responsive member of the community.

Scholarship

§ Pursue truth, learning and quality scholarship.

§ Commit to increasing the knowledge of all individuals associated with the College.

§ Foster lifelong learning.

§ Maintain high standards in our constant pursuit of excellence.

Vision

New River Community and Technical College improves students’ lives and enriches communities.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Beaver, WV 25813 (Preferred)

Ability to Relocate:

• Beaver, WV 25813: Relocate before starting work (Required)

Work Location: In person