Hourly - Student Success Coach/Advisor
Job Description
Full job description
Overview:
Education:
Experience:
Knowledge/Skills/Abilities:
Preferred Qualifications & Special Considerations:
Knowledge of Monmouth County and its communities.
Individuals must be able to work a flexible schedule. The nature of the position may require work hours outside of the normal college schedule to reflect the needs of our students. Hours may vary based on department needs. (Not to exceed 24.5 hours per week)
Application Documents: Cover Letter, Other, Resume Pay Rate: $26.40/hr
The position of Hourly Student Success Coach/Advisor provides students with the tools and resources to be successful in college. The position is responsible for building relationships with students to assist them in navigating the College’s enrollment processes and transitioning successfully from high school to the College and beyond. Through integrated work with faculty and the student, the Hourly Success Coach/Advisor delivers universal, seamless, personalized support. The Hourly Success Coach/Advisor maintains a meaningful relationship of shared responsibility with the student and active engagement in programs directed toward retention and student success.
Responsibilities:
Hourly Student Success Coach
- Advise and coach students who are seen in the office or by appointment online, serving as an additional and sometimes only point of contact.
- Provide consistent, accurate and timely information about the College’s policies and programs.
- Learn and update information on the programs and services offered by the college. Ask questions of more experienced staff if needed.
- As directed by supervisor, use technology and high-engagement strategies, including Degree Audit and other systems such as the Student Planning tool to connect with students. Instruct students in the use of technology including Degree Audit function and Student Planning tools to develop and monitor their academic plan and status toward degree completion. If students struggle with using remote technology, provide additional assistance to encourage their self-sufficiency.
- Support students in developing an educational plan and strategies to improve student success and facilitate completion to degree, recommending full-time schedules if possible.
- Mentor students in skills needed to be successful in college; develop and maintain positive working relationships with faculty and staff to enhance communication, interventions, and student success.
- Advise students, in, but not limited to, degree selections, transfer, probation and suspension, financial aid appeals, career resources and graduation.
- Assist the department and full-time Advisors in pre-planning courses for students if directed.
- Participate in student programs and activities related to Early Bird, Enrollment, Orientation, and other student success or retention-related activities.
- Assist designated full-time Advisors with specialized Institute-specific program planning and registration activities.
- Provide individualized interventions addressing academic and life issues, by identifying and responding to adjustment problems, learning difficulties, basic needs, and other barriers to student success. Refer to other internal and external resources as needed.
- Assist with development, monitoring, adjusting, and implementation of educational plans as need arises.
- Promote, monitor, and track student participation in programs, services, and activities and address barriers to student success.
- Establish functional working relationships with key college personnel, offices, departments, and community agencies. Develop effective relationships with faculty and provide consultation and conferencing regarding issues and problems often experienced by first year students.
- Refer effectively for transfer, financial aid, and billing questions.
- Other duties and responsibilities as assigned.
Minimum Qualifications:
Education:
- Bachelor’s Degree required. Master’s Degree preferred.
Experience:
- One-to-three years of experience working directly with students fostering student learning, support and success as well as a clear understanding of academic advising and first-year experience at the community college level.
Knowledge/Skills/Abilities:
- Demonstrated understanding of the challenges facing a community college student and the ability to instruct and motivate students at the college level. Ability to develop positive mentoring relationships with a diverse student population.
- Friendly, positive approach with willingness to be trained and accept feedback.
- Must be computer literate with ability to utilize Microsoft Office at an intermediate level and the ability to learn and utilize specific higher education programs and systems. Individuals should have superior analytical, written and oral communication, interpersonal and organizational skills as well as leadership and management skills.
- Demonstrated problem solving and conflict resolution skills.
- Knowledge of FERPA regulations is required.
Preferred Qualifications & Special Considerations:
Knowledge of Monmouth County and its communities.
Individuals must be able to work a flexible schedule. The nature of the position may require work hours outside of the normal college schedule to reflect the needs of our students. Hours may vary based on department needs. (Not to exceed 24.5 hours per week)
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