Department: High Tech Academy

Location: Metropolitan Campus

Reports To: AVP, College Credit Plus

Recruitment Type: External/Internal

Requisition ID: req5007

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30 am-5:00 pm

Number of Openings: 1

Job Description:

SUMMARY

Responsible for providing academic and technological support and facilitates academic success and completion for High Tech Academy High School Scholars. Serves as liaison and connects students to personal, academic, and career support services. Conducts individual and group program-engagement sessions. Collaborates with faculty, staff, and counselors to ensure optimum student support.

ESSENTIAL FUNCTIONS

• Serves as liaison and connects students to personal, academic, and career support services
• Provides support to the High Tech Academy Digital Literacy Program
• Assists in selecting and identifying new student participants as assigned
• Monitors participants’ academic progress and refers to counseling department as needed
• Assists students with completing financial aid and scholarship applications, writing essays/papers, connecting to academic support, and informs students of program offerings
• Maintains accurate and timely documentation of all necessary data to ensure compliance with the U.S. Department of Education
• Conducts individual and group program-engagement sessions
• May conduct parental outreach to provide student progress reports
• Ensures students develop applicable technological and professional knowledge and skills
• Facilitates supplemental skill-building concepts for students enrolled in high-risk courses
• Meets regularly with staff for participant and program evaluations
• Works collaboratively with the Student Counseling department to ensure deliberate and attentive student referrals when needed
• Meets with faculty regarding student progress and course content/materials, as needed
• Assists in writing and editing the departmental newsletters and other correspondence as needed
• May attend College-wide meetings, workshops, and conferences as directed
• Assists with metric tracking and report preparation
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s Degree in a related field
• Minimum of two years of demonstrated experience advising, counseling, and/or teaching under-prepared students
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

• Demonstrated knowledge of student support concepts, practices and procedures and ability to use in varied situations
• Demonstrated knowledge of virtual classroom learning
• Possess excellent written, verbal and interpersonal communication skills
• Possess strong organizational and time-management skills
• Ability to work accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Possess sound understanding of the needs of community college students
• Ability to work well with faculty, administrators, staff, students, and community agencies
• Possess willingness and ability to work evenings and weekends as needed
• Ability to enter, monitor and interpret student data accurately
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively complete work assignments independently
• Possess working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Demonstrated basic project management skills
• Demonstrated basic Blackboard skills (or equivalent program)
• Demonstrated intermediate Banner System skills (or equivalent program)
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, and PowerPoint
• Demonstrated basic proficiency with Microsoft Excel and Access
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Collaboration
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Communication
• Time Utilization

IMPORTANT COMPETENCIES

• Adaptability
• Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Master’s Degree in a related field
• Demonstrated experience and/or familiarity with Blumen

KNOWLEDGE, SKILLS and ABILITIES

• Ability to speak Spanish fluently

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.