Job Description

Job Responsibilities

Provides essential office functions to include: answering phones; taking messages; transferring calls to appropriate individuals; replying to emails and main office voicemails; providing front-line customer service by greeting visitors or callers and handling their inquiries or directing them to the appropriate persons according to their needs; assisting with processing of documents; assisting with the preparation for Registrar/College events; coordinating mailings and emails for students. Management of office supplies; assisting the Registrar Services staff with special projects, as needed. Create, maintain, and enter information into databases. Use computers for various applications. Operate office equipment, such as fax machines and copiers.

Minimum and Additional Requirements

Associate degree or High School diploma and 2 years experience working in an office setting.

Preferred Qualifications

The minimum as listed plus must have excellent customer service skills; experience working in an office environment, preferably at a post-secondary institution.  Must be proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and the use of basic office equipment.  Must be customer service focused; ability to communicate effectively and professionally via email, by phone, and face-to-face interactions with a diverse student and community population.  Must be able to assess the needs of students and/or parents and provide reasonable, accurate, and professional guidance regarding Registrar Services procedures and general FDTC information that is required to support the student and/or parent needs.

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