This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed. The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.

Some moderate lifting, up to 30lbs, may be required.

Previous experience working in a library.

Significant and relevant experience providing public/customer service or delivering instruction. Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities. Familiarity with the services, spaces, technology, and collections provided in a modern library environment. Ability to work independently as well as part of a team.Excellent communication skills. Flexibility and willingness to learn new information and take on new tasks. 

Bachelor’s degree. Basic technological skills including an awareness of new and academic technologies.Experience using library technology. Demonstrated effective verbal and written communication skills. Coursework or experience in research services/reference. Ability to evaluate, understand, and respond to research questions. Strong commitment to service.

N/A

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.